Interactive Kiosks – The Future Of The Service Industry
Self-service digital interactive kiosks are among emerging technologies rapidly reshaping the South Korean service industry.
Convenient and cost-effectiveness, the systems are being adopted by an increasing number of companies in various fields, including fast-food restaurant chains, cinemas and convenience stores.
While digital kiosks may still be relatively new in the South Korean market, the speed at which they are popping up in the service sector suggests they are on course to become deeply entrenched in South Korean commerce following trends in Europe and North America.
Despite concerns the kiosks might replace workers, surveys show that most South Koreans are more excited than worried about the touch-screen systems, which continue to spread and play an increasingly important role in the lives of consumers.
McDonald’s has been at the forefront of the digital wave in the South Korean service industry. Since it launched its first interactive kiosk at one of its restaurants in 2015, the international fast-food chain’s has been aggressively digitising its checkout systems with about 100 branches revamped.
With plans to install kiosks at 250 stores in the first half of this year, another McDonald’s project under the slogan of “Experience of the Future” has seen a store open near Digital Media City in Sangam with not only the self-service kiosks but improved menu options and table service.
The report also found a stronger preference for kiosks among younger respondents. Among those who said they prefer kiosks, shorter waiting times were the most-cited reason, while others said they opt for interactive kiosks to avoid human interaction.
Growing concerns over the spread of interactive kiosks and their impact on job security were more notable in another report, by market researcher Trend Monitor.
More than 80 per cent of respondents said the Fourth Industrial Revolution – including kiosk technology – will exacerbate income inequality, while 76 per cent believed society will face new ethical and moral issues because of the advancement of technology in various fields … some even fearing manpower may be completely replaced in the long run.